CLIP
Customer Success Fellow
About the Organization:
CLIP is building the simplest path to clean mobility. We turn the billions of bikes already on the road into connected, electric, everyday transportation, making the shift from car to bike effortless for anyone, anywhere. The mobility transition will not be won by manufacturing a billion new vehicles. It will be won by unlocking the installed base of bicycles that already exist in garages, storefronts, and city streets around the world. Every bike we electrify is a car trip avoided, a commute transformed, and a rider brought into the clean energy economy without the cost, complexity, or waste of buying something new.
Fellowship Description:
We Love Bikes! We are a clean-mobility tech startup based in Brooklyn, New York seeking a talented Customer Success Intern to empower everyone to successfully adopt CLIP into their lifestyle. We're building plug & play devices that upgrade any analog bicycle to an e-bike and creating the most affordable electric mobility platform in the world. Join us in creating a greener and more accessible world of transportation!
Responsibilities:
● Responding to all inquiries via web messaging, email, phone and social media, in a timely and consistent manner
● Maintain the Brand image in all communications and be the CLIP voice
● Connect with the product or leadership teams for issues that can not be solved immediately
● Manage our CRM system, keeping a complete history of all interactions with our customers
● Compile and manage a database of issues and solutions to be shared with the product team
● Onboard new customers, collect feedback and continuously educate them to have the best experience with CLIP
Required Qualifications:
● Problem-solving, data management, and organizational skills
● Clear and direct interpersonal, written and oral communication skills
● Super patient and loves to engage strangers around an important mission
● Passion for sustainability, clean mobility and biking
Nice to haves:
● Bachelor’s degree in Business/Data Management/Communications
● Minimum 2 years experience in a customer-centric role
● Experience with Shopify, Zendesk, and Klaviyo
Time Commitment: 30 hours per week