CLIP
Customer Success Fellow
About the Organization
We love bikes! We are a clean-mobility tech startup based in Brooklyn, New York. Our mission is to transform any analog bicycle into an affordable, efficient e-bike, making electric mobility accessible to all. Join us in revolutionizing transportation for a greener future.
Fellowship Description:
Responsibilities:
● Responding to all inquiries via web messaging, email, phone and social media, in a timely and consistent manner
● Maintain the Brand image in all communications and be the CLIP voice
● Connect with the product or leadership teams for issues that can not be solved immediately
● Manage our CRM system, keeping a complete history of all interactions with our customers
● Compile and manage a database of issues and solutions to be shared with the product team
● Onboard new customers, collect feedback and continuously educate them to have the best experience with CLIP
Qualifications:
Required Qualifications:
● Problem-solving, data management, and organizational skills
● Clear and direct interpersonal, written and oral communication skills
● Super patient and loves to engage strangers around an important mission
● Passion for sustainability, clean mobility and biking
Time Commitment: 30 hours / week